develop customer support portal

nurnabi siddique
Added over 5 years ago

we want to develop online support system for our website for our customer. i have explored tigase server but could not understand from where should i start my development. you know customer will be anonymous user and anonymous user can register using anonymous mechanism through xmpp server. So, when support agents become available have to distribute customer to support agent. you have mentioned about through StanzaReceiver it is possible to achieve this features? but how? if possible please give me some guideline. thanks a lot

Replies (1)


Added by Artur Hefczyc TigaseTeam over 5 years ago

StanzaReceiver is an old component and is not maintained anymore. It will be removed in one of future releases. What you describe looks to me like an application for either PubSub or MUC or something custom with similar functionality. In any way there is nothing in pure XMPP which could be used out of the box. Some custom development seems necessary.