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develop customer support portal

nurnabi siddique
Added over 5 years ago

          we want to develop  online support system for our website for our customer. i have explored  tigase server but could not understand from where should i start my development. you know customer will be anonymous user  and anonymous user can register using anonymous mechanism through xmpp server. So, when  support agents become available have to distribute customer to support agent. you have mentioned about through StanzaReceiver it is possible to achieve this features? but how? if possible please give me some guideline. thanks a lot