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Support #8292

My tigase.im account is broken

Added by Andrew Smith about 2 months ago. Updated about 2 months ago.

Status:
Feedback
Priority:
Normal
Assignee:
Start date:
Due date:
2018-10-26
% Done:

0%

Estimated time:

Description

Hi there, I own the account "giza@tigase.im" and I have owned it for about 3-4 years now. I have never contacted you guys regarding this but it's been broken for the past 2 years. For some reason when I try to connect to it using Pidgin I get the error "invalid authzid". I know my password is correct, I've tried multiple clients and I still get this error. Thank you so much. Any reason this is happening? Thank you so much.

History

#1 Updated by Wojciech Kapcia TigaseTeam about 2 months ago

  • Due date set to 2018-10-26
  • Status changed from New to Feedback
  • Assignee set to Andrew Smith

Hello Andrew,
According to our records account was accessed last time last year but currently it was in disabled state. I've re-enabled it. Please let me know if it works. Please bear in mind, that if you make too many incorrect login attempts your account may be locked again.

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