My tigase.im account is broken
Hi there, I own the account "firstname.lastname@example.org" and I have owned it for about 3-4 years now. I have never contacted you guys regarding this but it's been broken for the past 2 years. For some reason when I try to connect to it using Pidgin I get the error "invalid authzid". I know my password is correct, I've tried multiple clients and I still get this error. Thank you so much. Any reason this is happening? Thank you so much.
#1 Updated by Wojciech Kapcia 6 months ago
- Due date set to 2018-10-26
- Status changed from New to Feedback
- Assignee set to Andrew Smith
According to our records account was accessed last time last year but currently it was in disabled state. I've re-enabled it. Please let me know if it works. Please bear in mind, that if you make too many incorrect login attempts your account may be locked again.